| Speakers from our Partners |
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Nilo S. Cruz |
| Business Director , BT Communications Phil.Inc |
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| Nilo S. Cruz is the Business Director of BT Communications Phils Inc, a wholly owned subsidiary of BT Global Services, UK. He is in charge of BT Phil Country Operations representing the BT GS Global Telco Market, Financials Services, Enterprise and Government Line of Business in the country, its overall revenue and profitability. |
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| Prior to Joining BT, Nilo S. Cruz was the Managing Director HP Philippines Inc, and also the Gen Mgr of its Technology Solutions Group, which encompasses enterprise systems, storage, software, and services for the country. He is responsible for driving the overall revenue and profitability of the company. He was named MD following the merger of HP and Compaq in 2001 and was responsible for leading the successful integration of the two companies in the country. |
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| Before this, Nilo was the President and Managing Director of Compaq Computer Philippines, a position he has held since December 1999. Prior to COMPAQ, Nilo was President and CEO of Datacraft Asia in the Philippines for a couple of years. He spent 19 years with IBM during which time he handled the Banking, Insurance, Telecommunication, Airline, Petroleum Industries and Government Sectors in various sales and management positions. Nilo holds a Bachelor's degree in Management and Industrial Engineering from Mapua Institute of Technology an MBA from the De La Salle Business School and is a License Professional Industrial Engineer. |
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Peter Thorne |
| Regional Director,Service provider Sales Alliances, Avaya Asia Pacific |
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| With over 20 years experience in the IT industry, Peter’s career has covered many areas of business management and consulting. Peter joined Avaya in 2002 as the Program Director of Avaya’s FIFA World Cup program in South Korea and Japan. |
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Peter started his career in Australia, working with in IT systems integrators working in Solution Implementation, Solution Design and Project Management. In 1998, Peter became COO of a large Systems Integrator after 7 years with the organisation.
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Based in Hong Kong, Peter works with Avaya’s Global Service Providers to help their Enterprise customers understand how they can leverage technology to add value to their business operations. |
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Vijay Venugopalan |
| Head of CRM Practice, BT Global Services |
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Vijay Venugopalan is Head of CRM Practice for BT Global Services. In his role, Vijay is responsible for driving the go-to-market strategy for the company’s CRM business in all of BT’s Asia Pacific markets. BT‘s capability spans from component parts of technology to managed, hosted and fully outsourced CRM solutions for companies of all sizes in all industry sectors. |
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Vijay joined BT recently and has over a decade of experience in technical, pre-sales, consulting and delivery of complex Contact Center solutions in Europe, Australia and Asia Pacific customers. Prior to joining BT, Vijay was Asia Pacific head of Managed Services and Consulting at Servion Global Solutions, responsible for contact centre consulting assignments and building strategies for contact centre managed services businesses across the region.
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Vijay holds a degree in Electronics and Communications engineering.
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| IDC Speaker |
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Claus Mortensen |
| Senior Program Manager, Asia/Pacific Emerging Technologies Research , IDC Asia/Pacific |
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| Claus Mortensen is the Principal for IDC's Emerging Technology Advisory Services – including the Digital Marketplace & New Media program. He is based in IDC's Asia/Pacific headquarters in Hong Kong. |
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| As a founding member of IDC's Emerging Technologies Council, Claus' main focus is to identify 'The Next Big Thing' in the ITC space as well as explore the impact of Web 2.0 and New Media in the Asian Digital Marketplace. |
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| Claus was previously Research Manager in IDC's Asia/Pacific Telecommunications research program with more than 8 years of experience in the area. |
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| Prior to joining IDC, Claus had extensive telecom research experience working as an analyst for Informa Telecoms Group in London and subsequently in Hong Kong, covering mobile telecoms in Europe and Asia. He also worked on and led various projects covering mobile data usage in Europe, mobile handset production and reverse logistics in China and Mobile Number Portability around the world. |
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| Before becoming a telecoms analyst, Claus was a Legal Officer with the Danish telecoms regulator where he was in charge of the Danish public tenders for two TETRA radio networks and consulted on 2G and 3G tenders and auctions. He also worked on Danish and European Union regulatory reforms representing Denmark in European Union and ITU meetings. |
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| Claus is often quoted in regional and local publications like Reuters, The Deal and Hong Kong and Singapore newspapers. He has also appeared on CNBC and Bloomberg TV. |
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| Claus holds a Master's degree in Law from the University of Copenhagen, Denmark. |
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