Exclusive Breakfast Briefing Join BT, Avaya, & IDC for Bigger Thinking on Customer Management
Date : August 14, 2008
Venue: Makati Shangri-La, Manila, Quezon B Room
Join us for Bigger Thinking on Customer Management
BT & Avaya cordially invite you to an exclusive breakfast briefing in Manila to discuss the changing face of customer management. We’ll be joined by IDC, the leading research and advisory firm, for what is set to be an engaging and lively debate.
Drive Efficiency, Reduce Costs, and Improve Performance
By joining us you’ll have the opportunity to:
Hear BT’s latest research examining the changing face of the consumer.
Understand the implications of changing customer behaviours on your business - how do customers want to communicate with you and what channels do they want to use when?
Hear about the role of the hosted contact centre in helping you balance efficiency & customer service.
Learn from firms like yours about how they are improving the performance of their contact centres whilst controlling costs.
You’ll also receive a complimentary copy of IDC’s latest Executive Brief which takes a deep dive into the hosted contact centre and its role in driving competitive advantage.
How to register?
For any registration queries, please contact Sasithorn Sae-iao at email sasithorn@idc.com or tel: 66-2651-5585-87 ext. 113
