SAP’s contact center solutions help companies worldwide to deliver efficient, consistent and superior customer service. With the solutions, organizations can integrate multichannel communications with all their customer-facing business processes. They can more effectively manage resources across functions and locations, leverage corporate know-how, and give their customers a smooth, consistent experience across all avenues of contact, including voice, text messaging, Web, e-mail, and mobile phones.

SAP is the world's leading provider of business software(*), offering applications and services that enable companies of all sizes and in more than 25 industries to become best-run businesses. With more than 86,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP."

URL: www.sap.com/

Microsoft (Malaysia) Sdn Bhd is a subsidiary of Microsoft Corporation and was incorporated on July 8, 1992. Founded in 1975, Microsoft is the worldwide leader in software, services and internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software - any time, any place and on any device.

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics work like and with familiar Microsoft software, automating and streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.

URL: http://www.microsoft.com/dynamics/crm/default.mspx

Creating Unique Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide an open, strategic platform that allows you to move beyond simple transactions to unique, content rich customer centric experiences through a variety of channels including voice, Web, e-mail and video -- extending customer care beyond the traditional contact center.

• Use Cisco Unified Customer Contact solutions to:
  Make customer service agents more efficient and productive
• Increase revenues with upsell/cross sell opportunities while decreasing contact center costs
• Deliver powerful self-service solutions that will enhance the customer experience
• Build an IP-based customer interaction environment to enable a new generation of customer centric applications with highly flexible deployment models
• Provide personalized service through unique customer-centric experiences

Learn how to create rich, customer-centric experiences here:

URL: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/index.html

The International Association of Software Architects (IASA) is the premier association focused on the architecture profession through the advancement of best practices and education while delivering programs and services to IT architects of all levels around the world.

Established in 2002, IASA is an international non-profit business association dedicated to the advancement and sharing of issues related to software architecture in the enterprise, product, education and government sectors. The association is committed to improving the quality of the IT architecture industry by developing and delivering standards, education programs and developing accreditation programs and services that optimize the development of architecture profession. IASA membership consists of approximately 6,000 members located in over 50 countries.

URL: http://www.iasahome.org/web/home

Having an Asian-based editorial team writing for Asian Enterprises, Network World Asia's multi-vendor feature articles ensure IT managers get thought-provoking objective analysis on next generation networks, security, storage, mobility and enterprise business trends. The free e-newsletter provides weekly updates on network solutions, products and applications.

URL: http://www.networksasia.net/

Enterprise Innovation is Asia's leading bi-monthly magazine and web portal for enterprises seeking to align IT with their business strategies. Enterprise Innovation has a mission - to champion the use of information technology as a vehicle to innovate business. To this end, we aim to capture the latest trends in business processes, information technology and industry developments with Asian-based case studies and real world solutions to help Enterprises manage the alignment of IT with business strategy.

URL: http://www.enterpriseinnovation.net/

CRM Management is a highly targeted media channel under the Enterprise Innovation brand. The website and weekly newsletter show Asia's business and IT managers how new technologies can create innovative business products and processes. C-level and IT decision makers read CRM Management to find out about new technology deployments, customer loyalty strategies, improving the customer experience and other industry developments that can impact their business.

Enterprise Innovation is produced by leading regional publisher Questex Asia – the independent, authoritative information source for business decision makers. Enterprise Innovation’s eNewsletter reaches 45,000 decision makers and its magazine is read by over 11,050 C-level and top management executives who need access to new ideas and best practices on driving innovation and business transformation.

URL: http://crm.enterpriseinnovation.net/